mobilkom austria Launches Next Generation Services with the VoiceGenie VoiceXML Media Platform
BOSTON - mobilkom austria, an Austrian mobile communications provider, has deployed the VoiceGenie VoiceXML platform to deliver interactive voice response (IVR) solutions to their subscribers.
One IVR application launched by mobilkom austria using the VoiceGenie VoiceXML platform includes a real music ringback tone service. Ringback tones are customized audio clips, such as music from popular rock stars, that callers hear when they dial a number instead of the usual ringing tone. Subscribers can order ringback tones through the WAP micro-browser on their cell phone or call into an IVR contact center. The VoiceGenie VoiceXML compliant platform enabled mobilkom austria to leverage the same Web server and business logic for both the WAP and voice interface. The VoiceXML leverages existing Internet infrastructure, development skill-sets and enables voice application development.
"We selected VoiceGenie after a thorough evaluation of all certified VoiceXML platform vendors. VoiceGenie's adherence to open standards-based technologies enables us to launch new and compelling services to our subscribers while leveraging our existing investments. We have confidence in VoiceGenie's solution, it has the flexibility and scalability that mobilkom austria requires to meet our stringent requirements." said Dr. Robert Finan, senior solutions specialist, mobilkom austria.