Aizan Technologies Partners with CallMiner for Cloud-Based Speech Analytics
Aizan Technologies, a cloud-based voice solutions provider in Canada, has teamed up with CallMiner to provide Canadian companies access to CallMiner speech analytics as a hosted service.
With CallMiner analytics integrated into Aizan's cloud platform, customers now have access to speech analytics functionality alongside extensive call routing, interactive voice response, and recording capabilities. Aizan offers a full suite of CallMiner functionality, ranging from score cards all the way to highly customised professional services.
"The ability to see what clients and agents actually said and then being able to take action on improving service add an enormous benefit to our clients. Being the only hosted CallMiner service provider in Canada is a significant differentiation point for our company and our core services," said Sean Morris, CEO of Aizan, in a statement.
"We are very excited to partner with Aizan Technologies," said Terry Leahy, CEO of CallMiner, in a statement. "They have the ability to deliver a wide range of services to fine-tune and manage analytics to deliver maximum return on investment for their customers. Their level of service and support is unparalleled in the carrier space."