Verbio Voice Biometrics Rated Avaya-Compliant
Verbio, a speech technology and solution provider, recently announced that its voice biometrics product is compliant with key customer engagement and engagement environment solutions from Avaya.
The Verbio Voice Biometrics solution helps businesses securely authenticate customers by using voiceprint analysis. The Voice Biometrics Snap-in uses an application programming interface (API) to provide access to voice biometrics services via the Avaya Breeze Platform. Alternatively, voice biometrics services can be accessed through a VXML application on Avaya Aura Experience Portal.
The application is now compliance-tested by Avaya for compatibility with the Avaya Breeze platform 3.1.1 and Avaya Aura Experience Portal 7.1.
Verbio is a Technology Partner in the Avaya DevConnect program, an initiative to develop, market, and sell third-party products that interoperate with Avaya technology and extend the value of companies' investments in its network. As a Technology Partner, Verbio can submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify that it is Avaya compatible.
"More and more interactions every day require a secure authentication, and voice continues to be the preferred communication channel. We are thrilled to have successfully compliance-tested our Verbio Voice Biometrics solution with Avaya. At Verbio, we believe innovation based on open, standards-based platforms help customers incorporate new technology easily and cost-effectively, uncovering new possibilities for getting more out of their communications infrastructure," said Piergiorgio Vittori, executive vice president and chief revenue officer for the Americas at Verbio, in a statement.
"Technology partners like Verbio are helping Avaya bring innovation to end users. Voice biometrics can increase end user satisfaction by making any interaction more natural and secure. We are pleased that Verbio Voice Biometrics has successfully completed compliance testing with the Avaya Breeze Platform and Avaya Aura Experience Portal," said Eric Rossman, vice president of developer relations at Avaya, in a statement.