Singing River Health System Selects Nuance Documentation Solutions

Singing River Health System, a community-owned health system in Mississippi, has selected Nuance Communications' full suite of artificial intelligence-driven clinical documentation solutions, including its Dragon Medical One, Dragon Medical Advisor, and in-workflow Computer-Assisted Physician Documentation (CAPD) solutions for Epic.

Singing River Health System is a long-time Nuance customer that needed a speech recognition solution that would allow its clinicians to document anywhere, desktop or mobile device, on-site or from home. Singing River Health System chose Nuance's Dragon Medical One, Dragon Medical embedded in Epic Haiku and Canto, PowerMic Mobile, and Nuance Transcription Services to improve speech accuracy and provider productivity, provide mobility options for clinicians, and optimize the organization's Epic EHR. 

Dragon Medical One is a secure, cloud-based speech recognition solution hosted on the Microsoft Azure cloud platform.

Other solutions being deployed by Singing River include the following:

  • Dragon Medical Advisor, which presents physicians with real-time advice for the specificity of diagnoses;
  • Epic NoteReader CDI (with Nuance CAPD), which analyzes notes from patient encounters in Epic to discover undocumented diagnoses and present clinical clarifications; and
  • Epic NoteReader (with Nuance CAPD), which automatically extracts structured data from unstructured narratives and auto-populates the patient record in Epic with information, including problems, medications, and allergies.

"We were impressed with Nuance's proven ability to enable us to deliver significant financial return and improved quality metrics through its CAPD solutions. Nuance also demonstrated that its solutions could alleviate our previous problems with clinical speech recognition and provide improved mobility for physicians," said Kory Hudson, director of information systems at Singing River Health System, in a statement. "This performance, combined with Nuance's superior technology, commitment to innovation, and strategic development relationship with Epic, were key factors in our decision."

"Singing River Health System and other health systems have made tremendous investments in their EHR systems, and through our tight integration with vendors like Epic, we help maximize the value of EHRs in support of quality patient care," said Satish Maripuri, executive vice president and general manager of the Healthcare Division at Nuance, in a statement. "Our deep EHR integrations, combined with the power of voice and real-time intelligence, provides physicians with an easy, seamless experience for documenting patient care, regardless of device, giving them an optimized experience while helping them focus more on patients themselves."

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