Globe Labs, Vonage Team up to Deliver Voice Solutions to SEA Market
Vonage announced that Nexmo, the Vonage API Platform, has teamed up with Globe Labs, the developer community of Globe Telecom, to deliver powerful voice solutions to the Philippine market and the rest of Southeast Asia.
Nexmo connects with more than 1600 carriers worldwide, and is also integrated with Vonage's global network, which terminates 15 billion minutes of global voice traffic and more than 5 billion API calls annually. The combination of a vast carrier network and powerful APIs provides a high-quality programmable voice experience.
Voice is one of the key technologies shaping the business landscape today, inspiring new ways to provide convenience to customers. In the Philippines, voice search is becoming increasingly popular and is being used for search queries, weather updates, and road navigation. Aside from making life easier for today's customers, voice technology can also arm businesses such as BPOs, retailers, and financial companies, among others, with cutting-edge tools to enhance their profitability.
For Filipino entrepreneurs, one use case of the voice solutions enabled by Globe Labs and Nexmo is automated payment reminders to subscribers with outstanding balances. The automated payment reminder can significantly increase call-through rates that match or exceed those of traditional contact centers. As a result, users can increase collection rates as expenses related to customer support decrease.