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CELI Will Leverage Nuance Transcription Engine For Speech Analytics Offering

CELI Language Technology, which is a company of the H-FARM group, and is a leader in Artificial Intelligence solutions for the automated processing of natural language will deploy Nuance’s Transcription Engine, by Nuance.

CELI will integrate Nuance Transcription Engine by Nuance, one of the best transcription systems currently on the market, with Sophia Analytics by CELI, which is a platform for the automatic analysis of written texts (Text Mining and Analytics). The resulting integrated tool will be able to extract the maximum possible amount of data and information from recorded speech audio, starting with a transcription.

Thanks to the integration companies will be able to take advantage of a tool that manages both the audio files and transcriptions, using the innovative technology of Nuance Transcription Engine, and also brings them insights from subsequent textual analysis, courtesy of Sophia Analytics. In this way, scientists, researchers, business analysts, and managers will be able to concentrate on what they do best: giving meaning to the data and developing effective strategies to improve all related activities, such as customer service, customer experience, quality-control of business processes and compliance with internal procedures.

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