ProfessionalChats Announces Facebook and Google Messenger Integration
ProfessionalChats, a web chat provider for professionals and small businesses, announced their integration with Facebook and Google messenger systems, expanding their customer engagement services to social media. When a customer sends an inquiry through Facebook or Google messenger services to a business using ProfessionalChats’ services, it is immediately relayed to the same industry-trained specialists handling the business’s live website chat.
Prompt responses are key to customer satisfaction, and many platforms like Facebook have started rewarding business pages with badges and ratings based on average time to respond and percentage of inquiries answered.
ProfessionalChats’ 24-hour service helps their clients shorten their response times and keep their customers engaged.
Cambridge Innovation Capital leads £3.1 million funding round.
The OEM technology partnership will lead to the development of new solutions for enhanced automated communication between customers and operators.