Mitsui and 7.ai Extend Digital Chat to Mobile Devices in Japan
7.ai, a global leader in intent-driven customer engagement solutions, and Mitsui & Co., Ltd. announced that Chubu Electric has made 7 Chat available on mobile devices through its mobile app. By extending 7 Chat to mobile devices, Chubu Electric is further enhancing customer experience.
7 Chat uses intent-driven engagement and predictive analytics to understand what consumers want to do and delivers information where and when they need it most to reduce handling time and boost customer satisfaction. Because 7 Chat uses AI to replicate the effectiveness of a company’s best agents, it enables digital self-service that boosts customer satisfaction and conversions while lowering costs. Deployed by many top Fortune 500 companies as gatekeepers of customer interaction, 7 Chat is tightly integrated with 7 AIVA, the AI-powered chatbot.
New version includes AI-driven customer and agent profiling during live call center operations for driving sales and customer retention.