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Verint Introduces Visual Tools

Verint Systems Inc., The Customer Engagement Company, announced the release of the latest enhancements to Verint’s Desktop and Process Analytics (DPA) solution, part of its Workforce Engagement offering, building on Verint’s established leadership in automation solutions. In the hybrid workforce, automated processes work in conjunction with humans, resulting in a change to the fundamental nature of work. This evolution gives employees what they want most from their work: simplification of processes, reduction of tedious, manual tasks and the ability to meet performance goals, while helping the organization reduce operating costs and simultaneously elevating the customer experience.

Today Verint introduced advanced software capabilities that uniquely allow a business to map out and design a process visually, create action cards for each of the steps, and link the triggers needed to capture key events from the employee desktop quickly and easily.

All process mapping exercises were historically done on paper or in other solutions. Now organizations can design, map, organize, and create desktop triggers for real-time process mapping all within one solution. By simplifying the process of designing desktop automation, organizations can now more easily find processes that are ripe for automation and move forward in their journey to creating a hybrid workforce.

These automation innovations are available now as part of Verint’s Workforce Engagement suite, both in the cloud and on-premises.

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