LiveVox Acquires SpeechIQ
LiveVox, a provider of customer service and digital engagement tools, has acquired SpeechIQ. Financial terms of the deal were not disclosed.
SpeechIQ offers an artificial intelligence-driven speech analytics and quality assurance platform that will enable LiveVox to strengthen its workforce optimization application suite. Powered by a proprietary speech recognition engine that transcribes calls, SpeechIQ offers numerous features, including the ability to redact calls, search by keyword lists, retrieve and listen to calls, create manual and automated scorecards, and evaluate call sentiment, all supported by a complete reporting suite and full API.
"SpeechIQ is a terrific addition to our digital and data-centric approach to communications," stated LiveVox CEO Louis Summe in a statement. "Their capabilities continue to fulfill our pledge to make digital transformation easier for our clients."
"We're thrilled to be part of the LiveVox family," said SpeechIQ CEO Nick Bandy in a statement. "Our capabilities will enable all LiveVox customers to easily unlock the vast amount of insights within their call recordings."