LumenVox Launches Active Voice Authentication on Genesys AppFoundry
The Active Voice Authentication integrates with Genesys Cloud to protect the contact center and provide increased security to each interaction. It delivers advanced workflows and business rules for specialized text-dependent and text-prompted solutions. Plus, the platform is compatible with any interactive voice response (IVR), web, or mobile application.
"Contact centers are increasingly vulnerable to the prevalence of social media data and the subsequent fraudulent attacks that result in account takeover. Our Active Voice Authentication system is a direct answer to the urgent need to protect and defend their customers. Our addition to the Genesys Cloud portfolio as an AppFoundry Premium Application means LumenVox can now offer Genesys customers a robust integrative authentication technology to accomplish just this," said Edward Miller, CEO of LumenVox, in a statement.
LumenVox has also recently enhanced its partnership with Genesys by becoming an AppFoundry Managed Partner, selected as one of just 20 other members in the Genesys program.
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