Spitch Partners with Creative Virtual to Bring Speech Recognition and Conversational AI Together
Spitch, a Switzerland-based developer of enterprise speech solutions, is partnering with Creative Virtual, a provider of customer and employee engagement solutions, to provide self-service solutions for customer experience, sales, and support services.
The integration of Spitch's voice technologies and Creative Virtual's V-Person natural language chatbots and virtual agents brings a multilingual, omnichannel voicebot offering to the market.
"We are delighted to bring the voice channel to this innovative and exciting partnership with Creative Virtual," said Piergiorgio Vittori, Spitch's global business development director and country manager for United Kingdom, Ireland, and Italy, in a statement. "The combination of our best-of-breed technologies and solutions will together provide voicebot solutions which are both powerful and effective in further enhancing the customer experience."
"As an established leader in chatbot and virtual agent technology, Creative Virtual is proud to bring over 16 years of industry expertise and innovation to this partnership," said Chris Ezekiel, founder and CEO of Creative Virtual, in a statement. "By voice-enabling our virtual agents with Spitch's powerful speech technologies, we are able to offer organizations even more ways to engage customers in their native language to improve their experience and support."