VOIQ Offers Government Free Use of AI VoiceBot Call Platform
VOIQ is providing government officials and health and senior care organizations its Call Platform, powered by conversational artificial intelligence VoiceBots, at no cost.
Now with VOIQ VoiceBot, U.S. government and healthcare organizations can have highly-personalized conversations with each person in their communities. They can ask critical questions to detect new cases of COVID-19 as early as possible and provide up-to-date information, such as quarantine rules, local service hours, and health care tips and guidelines.
Depending on how the conversation progresses, the VoiceBot can provide information about testing sites or medical care units, transfer potential high-risk cases to local health care officials for further diagnosis, and/or send an email or SMS to the right organization or department.
The VOIQ Call Platform is typically used by companies making hundreds of thousands of calls to engage their prospects and customers through highly-personalized, human-like conversations. In the midst of COVID-19, VOIQ has temporarily modified its software to be used by organizations responding to the pandemic.
"Communities across the country are working exceptionally hard to address the increased uncertainty caused by coronavirus and to understand who needs help the most and what can be done about it. In these truly unprecedented times, the need for more communication channels that are effective and can operate at speed and scale is evident," said Ricardo Garcia-Amaya, CEO and founder of VOIQ, in a statement. "We're humbled to do our part and make VOIQ VoiceBot calls available for free to help COVID-19-impacted communities reach out to each one of their members to deliver accurate information and ask critical questions to understand their needs and take appropriate action."
A Sample VoiceBot Conversation:
VoiceBot: "Hi, is this Roger?"
Roger: "Yes, who is this?"
VoiceBot: "Hi Roger, this is the California State Department of Health, ensuring that as a resident of the State of California, you have everything you need regarding the current COVID-19 pandemic. We have a couple of questions we would like to ask you. Have you experienced any of the symptoms of COVID-19?"
Roger: "Yes, a few."
VoiceBot: "Are you experiencing trouble breathing, persistent pain or pressure in the chest, new confusion or inability to arouse, or have bluish lips or face?"
Roger: "Not right now."
VoiceBot: "And have you had a fever?"
Roger: "Yes, I had a bit of a fever for one day."
VoiceBot: "Are you currently experiencing any shortness of breath?"
Roger: "Yes, I'm starting to."
VoiceBot: "Roger, please remember that if you start experiencing trouble breathing, to immediately contact your medical provider. Would you like me to transfer you to our local medical unit for further diagnosis?"
Roger: "No thank you, I think I'm OK for now."
VoiceBot: "Sounds good, Roger. On another note, do you need any assistance with meal delivery?"
Roger: "Yes, that would be great."
VoiceBot: "OK Roger, I've notified your local Meals on Wheels in the town of Pleasantville. They will reach out to you shortly with more information."
Roger: "Great, thank you."
VoiceBot: "Thank you Roger for your time today. In case you need further medical assistance for coronavirus, please call 555-555-5555. The nearest testing facility to you is located on 555 West Shore Drive, Pleasantville, California. I'll send you a text message with all this information as soon as we hang up."
Roger: "Great, thank you so much."