TiVo and Pindrop Partner for Voice AI Solution
Home video entertainment provider TiVo and Pindrop, a provider of fraud detection and voice authentication, today announced a partnership to deliver a streamlined content discovery experience for consumers, unlocked through voice AI.
"Contextual awareness is key when engaging users through a natural user interface. Beyond just understanding what was said, we want to understand the context of the situation to drive intelligent system behavior in the moment," said Jon Heim, senior director of product and conversation services at TiVo, in a statement. "The ability to distinguish between different members of a household based on their voice is an example of this contextual awareness, enabling us to provide an unprecedented level of personalization through an experience tailored to that specific person."
Pindrop and TiVo will announce the first TiVo-enabled product with Pindrop's technology in the coming months. The two companies will continue to collaborate to bring voice authentication technology to TiVo'mal interactions via voice, over time the device distinguishes between household members and changes its behavior accordingly. A user can say, "What should I watch?" and the TiVo service will tailor an experience with personalized content. User opt-in is required, and while Pindrop's solution can distinguish between different speakers, the technology doesn't know nor need to know the identity of who is speaking.
"We believe that with our state-of-the-art voice authentication technology combined with TiVo's expertise in the OTT video space, we'll be able to unlock new experiences for consumers across the globe, and we’re just getting started," said Vijay Balasubramaniyan, Pindrop's CEO, in a statement.