Unisys Partners with PerVoice
Unisys has embedded voice recognition technology from PerVoice within InteliServe, its digital workplace services platform for service desks.
By leveraging PerVoice's Audioma technology within InteliServe, Unisys can now provide clients with omnichannel support for users in multiple languages with natural speech recognition, regardless of their work location. The technology enables Amelia, the InteliServe personal assistant, to create a consistent experience for users, understand the user's intent, resolve many of the most common requests, and transfer the call to the right agents as needed, .
"The shift to working from home during the pandemic has increased the number of IT service desk contacts," said Leon Gilbert, senior vice president and general manager of Unisys Digital Workplace Services, in a statement. "The use of this type of automated technology directly leads to a better end user experience when engaging with enterprise services such as HR or the service desk. At the same time, it improves productivity by enabling support staff to focus on resolving issues."