AppTek Selected as a Speech Recognition Provider for CallMiner's Open Voice Transcription Standard
AppTek, a provider of artificial intelligence, speech recognition, neural machine translation, natural language processing and understanding, and text-to-speech technologies, has met the interoperability requirements outlined by CallMiner, a provider of conversation analytics, for its Open Voice Transcription Standard (OVTS). By joining OVTS as a founding member, AppTek can integrate within and develop against the CallMiner Eureka platform.
With AppTek's ASR technology as part of the CallMiner OVTS ecosystem, businesses can now unlock the voice of the customer and agent in more than 30 languages and dialects while relying on AppTek's AI-enabled speech-to-text technology to uncover actionable insights and business intelligence from 100 percent of voice interactions.
As part of the OVTS ecosystem, CallMiner certifies the interoperability of AppTek's ASR technologies with the Eureka conversation analytics platform.
"The contact center is home to a wealth of business intelligence insights, but being able to convert voice to text for every customer conversation is critical in unlocking this value and driving enterprise-wide improvement," said Jeff Gallino, chief technology officer of CallMiner, in a statement. "We're happy to have AppTek as a founding member of the OVTS ecosystem and look forward to working together to enable organizations to leverage their existing or preferred speech recognition vendor and take advantage of powerful conversation analytics capabilities."
"We are thrilled to be included in the CallMiner OVTS ecosystem to pair our ASR technology with CallMiner's conversation analytics platform to offer industry-leading accuracy across a broader range of languages to better extract and operationalize insights from voice-based interactions," said AppTek's chief operating officer, Mike Ferzacca, in a statement. "The combination of AppTek's and CallMiner's artificial intelligence and machine learning technologies offer businesses the ability to mine 100 percent of conversations for intelligence that can drive substantial improvements across the enterprise."