Evolve IP Partners with Dubber for Call Recording and Voice Intelligence Services
Evolve IP has partnered with Dubber, a provider of cloud-based conversational recording and artificial intelligence to enterprises to analyze data points across conversations and capture critical attributes of calls, videos, and messages.
The Dubber platform will enable a unified recording and analytics solution across Microsoft Teams, Cisco Webex, and Evolve IP enterprise voice services. Many Evolve IP customers with Call Recording solutions will be upgraded to Dubber early next year.
"The average business is using 3.5 different collaboration solutions, and most expect users to continue to work away from the office the majority of the time. Gaining insights into critical work conversations occurring out of the office on a variety of platforms is becoming vital for businesses as we adjust to a work anywhere future," said Scott Kinka, chief strategy and innovation officer of Evolve IP, in a statement. "By 2025 Gartner estimates 75 percent of all calls will be recorded. By natively integrating Dubber's solution into Evolve IP's critical infrastructure, we can extend call recording to every endpoint, unlocking the possibility of AI on every phone and meeting the demand for unified conversational recording."
"Evolve IP is an obvious partner for us, as their pace of innovation will support our continued growth as we look to meet the growing demand for natively integrated voice solutions that support a remote workforce. We are looking forward to collaborating with such an ambitious partner that has such a strong reputation and footprint in their markets," said Steve McGovern, CEO of Dubber, in a statement.
Provisioned with a click, Dubber's Unified Conversational Recording platform enables voice data to be generated from every conversation and delivered to Dubber's Voice Intelligence Cloud, where AI creates insights, intelligence, transcriptions, and more. It offers unified call recordings, video, and data with AI-enriched transcriptions, alerts, elastic search, and more. Dubber API connects voice data to critical applications, like Salesforce, big data sets, and dashboards.