Botco.ai and Medtelligent Partner
Botco.ai, providers of a conversational marketing platform, partnered with Medtelligent, a provider of software for assisted living, memory care, and independent living communities, bringing Botco.ai's conversational automation platform to assisted living communities as an integrated part of Medtelligent's ALIS software.
Together, the joint solution enables seniors and their families to learn about assisted living communities through chat conversations and, upon moving into the community, make insights from those conversations part of their electronic health record profiles.
Among the first businesses to implement the joint solution is Carlton Senior Living in northern California. Through Botco.ai's conversational automation platform, pre-qualified leads for Carlton that have come in to take a tour at one of their communities have shown a conversion rate of 85 percent, a marked increase from the company's average conversion rate of about 50 percent.
"The integration between Botco.ai and Medtelligent's ALIS is a boon to Carlton and the entire assisted living industry," said Carlton president David Coluzzi in a statement. "Botco.ai allows us to deliver a top-notch customer experience starting from our very first interaction with a potential resident or their loved one, while ALIS ensures that our residents receive exceptional care during the entirety of their stay. Through this joint solution, we're able to take whatever questions or concerns a customer may have upon their initial inquiry and make sure they are properly addressed throughout the course of their care."
Botco.ai's conversational automation platform enables healthcare providers to provide answers to their prospects' questions via a conversational experience that complies with all HIPAA policies. Meanwhile, Medtelligent's ALIS offers software purpose-built for assisted living and memory care communities, with features including marketing and lead tracking, electronic health records, staff management, clinical management, enterprise dashboards, and more. Insights from Botco.ai's platform are integrated into ALIS' eHR system to provide inputs for resident care and treatment.
"Botco.ai creates a safe space where new prospects and potential residents of assisted living communities can come and ask any questions they might have without any fear of judgment and with complete privacy," said Trisha Cole, chief operating officer and general counsel at Medtelligent, in a statement. "And then, by bringing those conversations into our CRM and eHR platform, we enable the staff to gain access to relevant information so they can follow up and make sure they're addressing whatever fears or concerns the resident might have initially had. It allows us to integrate those early conversations into each community's workflows, from marketing and sales all the way through to resident onboarding and care."
"Medtelligent shares our values of using technology to help make the assisted living community and the healthcare industry in general more human," said Rebecca Clyde, CEO of Botco.ai, in a statement. "We believe that AI, automation, and related technologies can help healthcare providers forge deeper, longer-lasting relationships with customers and patients. Through this new integration with ALIS, assisted living communities are able to provide their prospects with faster and easier answers to all of their top questions, along with a deeper level of empathy and understanding for those prospects once they become customers."