Tanla Partners with Kore.ai on Conversational AI Platform
Tanla, a cloud-based communications platform provider, and Kore.ai, a conversational artificial intelligence software platform and solutions company, have partnered to develop a conversational AI-based natural language processing (NLP) system.
"Enterprises are looking for technologies that help them create extraordinary customer and employee experiences, which positively impact business outcomes. Through this partnership, Tanla and Kore.ai will jointly offer a first-of-its-kind customer engagement platform offering conversation-first experiences that can automate and optimize voice and chat interactions across multiple channels, languages, and regions, while retaining the human touch all through. We are thrilled to work with a partner like Tanla that will help us advance our vision of creating extraordinary customer, employee, and agent experiences," Raj Koneru, founder and CEO of Kore.ai said in a statement.
"The Tanla-Kore.ai business partnership is a key milestone in our pursuit to provide best-in-class, next-gen solutions to our enterprise customers. This partnership will provide cutting-edge AI solutions on [Tanla's] Wisely Platform to help clients realize the value of truly omnichannel digital customer experiences," said Uday Reddy, founder, chairman, and CEO of Tanla, in a statement.