Vonage Launches AI Studio
Vonage, a provider of cloud communications, has launched Vonage AI Studio, a low-code/no-code tool to design, create, and deploy customer engagement solutions that operate in natural language using artificial intelligence (AI) for automated interactions across channels such as voice, SMS, and messaging apps such as WhatsApp.
The standalone Vonage AI Studio enables developers and IT professionals to build natural language customer engagement solutions, such as virtual assistants for self-service support, billing updates, appointment scheduling, FAQs, and much more, and embed them into any application. Vonage AI Studio also incorporates machine-learning models that adapt by using higher-performing messages.
Built on Vonage's natural language understanding (NLU) and automatic speech recognition (ASR) algorithms, Vonage AI Studio uses a visual platform that enables low code/no code creation of automated design flows across engagement channels, with simple drag-and-drop modules and reply actions.
"Today's businesses need to engage with customers across all modes of communication, seamlessly moving among channels and maintaining meaningful connections through every stage of the customer journey," said Savinay Berry, executive vice president of product and engineering at Vonage, in a statement. "We've already seen how our customers are benefiting from the power of AI Studio capabilities by deploying AI Virtual Assistant within our unified communications and contact center solutions. With the launch of Vonage AI Studio as a standalone product, we are putting conversational building blocks right into our customers' hands, powering automated messaging and speech-enabled applications that free up agents while providing their own customers with a personalized experience at every touchpoint."
"Today's consumer demands the ability to connect and communicate with businesses easily, seamlessly and across the same apps and channels they rely on in their personal lives," said Jim Lundy, founder and CEO of Aragon Research, in a statement. "Similarly, businesses need the tools that enable them to easily create these kinds of meaningful connections, augmented by AI capabilities to add efficiencies to workflows and using natural language that doesn't take away from the customer experience. With AI Studio, Vonage is providing businesses across all market categories with the technology and expertise to understand and address their customers needs faster by making applications smarter and more intuitive."