Glia Partners with Illuma to Bring Voice Authentication to Customer Interactions
Glia, a provider of phone and automated self-service solutions on a single platform, has partnered with Illuma Labs to streamline voice authentication for customer service interactions.
The partnership integrates Illuma Shield with the Glia Interaction Platform, allowing financial services firms to offer real-time voice authentication to their customers.
"Glia's ChannelLess solution enables a frictionless experience that enhances the customer experience and drives new efficiencies. Illuma Shield fits seamlessly with the Glia Interaction Platform, adding more efficiency by making voice authentication effortless. Our joint customers are experiencing the real value that the Glia and Illuma partnership delivers," said Milind Borkar, CEO and founder of Illuma, in a statement.
"Illuma and Glia share a philosophy on making each customer interaction as effortless as possible. Authentication, particularly for phone banking, has traditionally been cumbersome and a major source of friction. By verifying enrolled customers in the first few seconds of natural conversation with the Illuma Shield software, Glia quickly enables an authenticated interaction, reducing fraud and letting customers focus on their immediate need, be it an account balance, mortgage inquiry, or loan origination," said Steve Kaish, senior vice president of alliances at Glia, in a statement.