DoorDash Introduces Voice Ordering Solution

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Restaurant ordering and delivery services provider DoorDash is introducing voice ordering capabilities that incorporate artificial intelligence for answering calls.

"Customers expect more from restaurateurs, and in return, restaurateurs expect even more technology-forward solutions from us, including support for phone channels to meet customers where they're ordering," said Rajat Shroff, head of product and design at DoorDash, in a statement. "Supporting operators by capturing customer demand through investments in our voice product is one way we're delivering more and enabling our partners to grow their businesses."

DoorDash noted that one in five customers prefer to order takeout via phone, yet up to half of all customer calls at some restaurants are left unanswered.

DoorDash's solution couples AI with live agents to ensure that calls are answered. And, by leveraging technology and DoorDash's extensive menu knowledge, customers will be provided curated recommendations to complement their meals.

Customers will have a personalized voice ordering experience in multiple languages. Returning customers will be able to quickly reorder their favorite meals. Live agents will be available to jump in to support customers at any time. And DoorDash maintains a vast network of middleware and point-of-sale integrations that allow a seamless onboarding experience.

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