Vida Launches AI Voice Agents for Telecom

Article Featured Image

Vida, a provider of carrier-grade AI voice agents for small and medium-sized businesses (SMBs), has launched a platform and API built for telecom service providers.

Vida's new offering enables companies to implement AI voice agents to boost operational efficiency, drive productivity and enhance customer experience. Businesses can harness and customize Vida's voice agents to automate and scale key business functions, including customer service calls and texts, lead qualification, scheduling, sales, and more.

Created by telecom industry veterans, Vida operates its own proprietary voice stack that integrates with telecom networks and business phone systems over SIP. The Vida conversation experience is built on advanced AI technology, powered by a combination of large language models from OpenAI, Meta, Anthropic, and Mistral. Premium text-to-speech and LLMs enable real-time conversations with low latency. Vida's AI voice agents are lifelike and can be customized based on a user's own voice.

Vida is also releasing its API that enables telecom service providers to enhance their services with advanced AI voice agent technology. By connecting with platforms like Netsapiens, Broadsoft, and Metaswitch, Vida simplifies deployment for SMBs.

Additionally, Vida voice agents integrate with more than 7,000 apps..

Key features and capabilities include the followiong

  • Carrier-grade technology: Vida's proprietary platform and voice tech stack integrates with existing telecom and PBX systems through native SIP support.
  • Business Inbox: Vida AI agents can handle a multitude of situations, from automatic replies to common queries to troubleshooting complex customer issues. Businesses can monitor interactions with customers in real time and take over conversations with specific customers as needed.
  • Call Handoff: Businesses can forward their existing phone numbers or use a Vida-provided number without having to sign up for additional services.
  • Payments: Vida's agents facilitate cash, credit card, and Bitcoin payment processing.
  • External knowledge integration: Vida can be enhanced with access to external knowledge sources from the web.

"We are excited to introduce Vida AI voice agents enabling telecom network providers to give their SMB customers enterprise-level AI technology. Vida's agents can help businesses of any size improve service quality and efficiency at the same time," said Lyle Pratt, CEO of Vida, in a statement. "Our AI agents not only integrate seamlessly with existing telecom solutions but require minimal expertise to set up, allowing SMBs easy access to technology that would have otherwise seemed beyond their reach."

SpeechTek Covers
for qualified subscribers
Subscribe Now Current Issue Past Issues