RateGain Launches UNO VIVA, an AI Voice Agent for Hotels

RateGain Travel Technologies has launched UNO VIVA, an artificial intelligence voice agent for hotels.

UNO VIVA is an AI agent built on RateGain's UNO platform for hotel reservations. Designed to be deployed independently or as part of RateGain's broader central reservation system, UNO VIVA manages reservation-related calls with advanced speech recognition and natural language processing technologies.

Available 24/7, UNO VIVA can process conversations in 18 languages, syncs live rates and availability, and manages bookings sending instant confirmations to guests. Guests can use it to make new reservations, modify existing ones, or even cancel bookings. It can also understand the context of guest needs and recommend suitable properties based on location and preferences.

"UNO VIVA represents a new era in hospitality technology. As an AI-first company, RateGain is focused on building products that automate complexity and help our customers grow faster. Thus, UNO VIVA is not just about answering calls but creating intelligent touchpoints that boost revenue and elevate the guest experience. With UNO VIVA, we're enabling hotels to stay ahead in a rapidly evolving landscape," said Bhanu Chopra, founder and managing director of RateGain, in a statement.