Crescendo Partners with Amazon on Voice AI

Crescendo, a customer experience company, has partnered with Amazon to bring Nova Sonic, Amazon's foundation model for speech understanding and generation, into its fully-automated, natural conversations across voice support channels.

This advancement enables companies to offer on-demand conversational voice support anytime. Companies can also use voice AI to deliver live, guided setup support, with seamless handoffs to Crescendo's human agents when needed.

"Voice support has long been overdue for innovation," said Matt Price, CEO of Crescendo, in a statement. "With Nova Sonic, we're bringing intelligence, availability, and personalization to every call, redefining what great customer service sounds like. What we've been particularly impressed with is how it delivers real-time voice conversations that are fast, natural, and highly accurate, even when callers speak with diverse accents or in noisy environments. It's a breakthrough moment in our journey to lead the future of AI-powered CX."

"We're thrilled to see CX innovators like Crescendo quickly adopt Nova Sonic to build voice-enabled AI agents and scale high-quality customer support," said Eshan Bhatnagar, director and head of product for AGI at Amazon, in a statement. "Their rapid deployment highlights the transformative potential of AI to reshape customer engagement and drive operational efficiency."