Krisp Joins 8x8 Technology Partner Ecosystem

Krisp, a provider of voice artificial intelligence technology, has joined the 8x8 Technology Partner Ecosystem bringing Krisp's AI-powered noise cancellation, voice isolation, accent conversion, and multilingual voice capabilities to the 8x8 Platform for CX.

The integration will help organizations deliver clearer interactions across 8x8 Contact Center and 8x8 Work, whether customers and support agents connect from an office, home, or another location.

"Voice remains essential to customer experience, but background noise, language differences, and distributed work environments can make conversations harder than they need to be," said Robert Schoenfield, executive vice president of licensing and partnerships at Krisp, in a statement. "Our partnership with 8x8 brings Krisp's voice AI technology into the communications platform that contact center agents and employees already use, helping global organizations deliver clearer and more productive interactions."

The integrations will bring users the following benefits:

• Clearer voice interactions: Reduce background noise and isolate voices on both sides of a call.
• Real-time, bidirectional accent conversion and multilingual voice capabilities across more than 60 languages.
• Clear audio for creating transcripts, summaries, sentiment analysis, quality scoring, and compliance reviews.

"Customers expect every voice interaction to be clear, regardless of where they call from or where an agent works," said Victor Belfor, global vice president of business development and strategic partnerships at 8x8, in a statement. "Bringing Krisp's voice AI capabilities to the 8x8 Platform for CX, will help organizations reduce communication barriers and give agents, employees, and customers a better experience. This partnership reflects the value of the 8x8 Technology Partner Ecosystem in bringing specialized innovation into the communications environments our customers already use."