Monday.com Launches Harmony Voice AI Platform

Monday.com has launched Harmony, a voice artificial intelligence agent platform for sales teams.

Harmony's agents are powered by voice technology acquired from OneAI and task-specific large language models trained on real customer conversations and orchestrated by a real-time predictive engine. Each model is dedicated to qualifying leads, capturing data, handling objections, and more. Because they are compact and run largely on Harmony's own infrastructure, Harmony's models deliver approximately 200ms audio-in to audio-out latency, .
Harmony agents handle all live call scenarios and run the full sales cycle, from prospecting, discovery, and qualification to objection handling, pitching, and warm transfers to live reps with a full briefing.

Harmony also offers complete AI call center capabilities, including unlimited phone numbers with branded caller ID, predictive and power dialing, inbound routing, built-in consent and compliance controls, and native CRM write-back. These capabilities are natively integrated into Harmony, built on top of Twilio's platform.

"We are tackling the more complex, higher-stakes calls where every wrong answer costs money and every missed opportunity risks a potential deal," said Vitali Margolin, head of Harmony at Monday.com, in a statement. "Unlike generic solutions that rely on third-party LLMs, our specialized models and structured logic translate into conversations that sound human and a response time that feels human. It’s what makes the difference when the goal isn't just completing a call, but growing a business."