Vocal Laboratories Releases Express Feedback Service
MINNEAPOLIS, Minn. - Vocal Laboratories released Express Feedback.
Express Feedback surveys callers within minutes of the end of the call, and matches caller opinions to a recording of that specific call.
- No software or equipment required at the client's call center
- Access to caller feedback and call recordings
- Surveys administered by live people for better feedback and the human touch
- A two-call process which captures the opinions of even those who hang up in frustration