SyberNet Launches Speech Driven Telephony Solution

GALWAY, IRELAND - SyberNet Ltd., the Galway-based telecoms software developer, has announced the launch of SyberVOX, a next-generation speech recognition solution. SyberNet has utilized its telecoms experience to develop SyberVOX, a speech based telephony application that aims to improve customer services and increase employee efficiency, while reducing operational costs. SyberVOX allows callers to speak a person's name, and the call is automatically transferred by voice alone. This eliminates queuing for an operator. SyberVOX has several features including call routing, voicemail, email text-to-speech, and call redirecting services John Melody, CEO for SyberNet, commented: "We've seen major developments in speech recognition over the past few years, and we believe the market is now ready for a fast and accurate solution, like SyberVOX, that will save companies money and increase employee efficiency". "In today's fast changing business environment, efficient and cost-effective communications is essential to remain competitive and ensure business success. SyberNet have delivered an innovative product that enhances and empowers the telephone-based services provided by businesses and delivers substantial ROI to these businesses". SyberNet design highly accurate, scalable and easy-to-deploy speech based telephony applications ranging from automated directory assistance, product ordering, and customer care to industry-specific applications including airline reservations, brokerage, and many more.
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