Nuance Caller Authentication 1.0 Automates Call Center Security

MENLO PARK, Calif. - Identity theft and fraud affect nearly 10 million people and cost businesses upwards of $60 billion per year, according to the Federal Trade Commission. Companies - from financial services organizations to telecommunications carriers - are searching for ways to protect themselves, their call centers and consumers while reducing costs and improving convenience.

 

Nuance (NASDAQ: NUAN) addressed this top-of-mind challenge with the release of Nuance Caller Authentication 1.0, a packaged speech application that authenticates callers over the phone before allowing self-service access to private information and securing transactions of all types. Nuance Caller Authentication can be employed within a range of environments and scenarios - from authorizing credit card transactions and stock trades to enabling automated bill pay and name and address changes.