TuVox Joins Genesys Interacts Partner Program

LOS ALTOS, CA - TuVox Inc. announced that it has joined the Genesys Interacts Partner Program as a Premier Member. The alliance with Genesys Telecommunications Laboratories Inc., a subsidiary of Alcatel, is designed to accelerate the development and market adoption of speech applications for customer service and support. TuVox's CVR application suite will run on the Genesys Voice Portal software platform, enabling Genesys customers to innovate how they build and use voice self-service, and how they combine self-service with live agents. As part of this partnership, TuVox will support TuVox CVR, TuVox's patent-pending Conversational Voice Response application suite, on Genesys Voice Portal, a self service software platform based on VoiceXML standards. Genesys Voice Portal provides integration with Genesys Suite 6, which provides a broad range of call center solutions. The combined solution removes the constraints of legacy IVR systems and offers enterprises the ability to quickly deploy standards-based content-rich self-service applications. "More efficient dialog generation means more responsive and content-rich self-service interactions for end customers," said Paul Segre, chief technology officer at Genesys. "The combination of the TuVox CVR solution and Genesys Voice Portal offers enterprises significant opportunities to reduce customer service costs using advanced voice self-service applications." "TuVox is ready to help Genesys customers take immediate and powerful advantage of their investments in Genesys technology," said Larry Miller, president and CEO of TuVox. "TuVox is fundamentally redefining how people think about speech applications."
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