VoiceGenie's VoiceXML Gateway Replaces "Dinosaur" IVR Systems
TORONTO, CANADA -- VoiceGenie Technologies Inc., a provider of VoiceXML Gateway solutions, presents its Voice-Enabled Gateway for Call Centers at the Call Center & CRM Solutions Conference in Toronto, Canada. According to VoiceGenie, their VoiceXML Gateway for Call Centers is a robust, scalable platform providing wide choices for speech enabled solutions. Successful enterprises today must differentiate through exceptional customer care. About 83% of the world's Fortune 1000 corporations have call centers, and with agent costs representing over 56% of a typical call center budget, automated solutions based on open standards are fast determining call center success. "Our VoiceXML Gateway allows our call center customers to deliver high-quality, 24/7 customer service while substantially cutting operating costs," explained Eric Jackson, VoiceGenie vice president of business development and strategy. "With VoiceGenie, end users are empowered. They simply speak naturally into any phone to handle their own requests and transactions, 24 hours a day, seven days a week, from wherever they may be. The overall call experience is highly engaging and efficient, preventing callers from 'zeroing out' to a live CSR."