Apptera Introduces Name and Address Capture Application

SAN BRUNO, Calif. - Apptera™ introduced its newest packaged speech application for capturing callers' name and address information. Apptera Name and Address Capture can be used for a wide range of business functions, including new customer enrollment and existing callers requesting change of address - a common yet necessary transaction that cannot be completed using today's touchtone systems.

 

"Each customer transaction is vital to our success, and packaged speech applications allow us to offer voice-enabled services efficiently and affordably as our business demands scale," said Tom Coshow, president and CEO of Tele-Direct, a full-service call center organization based in Sacramento, Calif. "Apptera Name and Address Capture will enable us to intelligently and cost-effectively organize our business to collect crucial caller information for our clients, before or without engaging a customer service representative. This will allow us to double our transaction volume without adding CSRs. Apptera's packaged applications will help us rapidly deploy sophisticated speech recognition systems for our clients—which is mission critical for an outsourcer."