-->
CX Connect
SpeechTEK
CRM Evolution
Smart Customer Service
Digital Experience Conference
Get SpeechTech eWeekly in your inbox -
Sign up for free
toggle menu
Speech Recognition
Customer Self Service
Virtual Assistants
Analytics
Artificial Intelligence
More Topics
Chatbots
Customer Interaction Technologies
Development Tools and APIs
Intelligent Agents
Internet of Things (IoT)
Mobile Solutions
Natural Language, Machine/Cognitive Learning
Omnichannel Technology
Smart Devices
Speaker Identification and Authentication
Speaker Verification/Biometrics
Speech to Text
Text to Speech
Translation/Globalization/Localization Services
Usability Testing
User Interface Design
Visual IVR
Voice Control
Voice Search
Workforce Optimization Solutions
Industry Solutions
Advertising
Assistive Technology
Automotive/Telematics
Call Centers
Consumer Electronics
Education
Entertainment/Gaming/Toys/Robotics
Financial Services/Insurance
Government/Security
Healthcare/Pharmaceuticals
Manufacturing/Distribution/Warehouse
Retail
Travel/Hospitality
Home
Subscribe
Magazine
Newsletter
Download Current Issue
Previous Issues
RSS Feeds
News
In Depth
Features
Industry Voices
Speech Technology Case Studies and Market Spotlights
Columns
Q&A
White Papers
Industry Research
Webinars
Resources
Speech Technology Magazine's Reference Guide
Speech Industry Awards
Current Issue
Previous Issues
Conferences
CX Connect
SpeechTEK
CRM Evolution
Smart Customer Service
Digital Experience Conference
Past Conferences
About
Contact Us
How To Advertise
Reference Guide
Media Kit
Editorial Calendar
Editorial Submissions
March 1, 2004
Speech Technology News
Syntellect Selected by Suncoast Credit Union
PHOENIX
- Syntellect Inc., a division of Enghouse Systems Limited (TSX: ESL) has been selected to provide Suncoast Schools Federal Credit Union with a fully speech-enabled member services solution. This 192-port solution, powered by Syntellect's VoiceTalk business solution module, will incorporate a range of account self-service capabilities, such as balance inquiry, transaction verification and funds transfer.
Additional business solutions modules will enable name and address change functionality and a location finder. Suncoast also elected to implement Syntellect's VistaConnect module, which expands self-service outside the call center by letting members and employees who dial phone numbers enabled with this functionality to connect to the person or department they wish to talk to simply by speaking their name. Suncoast is the ninth largest credit union in the United States, serving 14 counties along the west coast of Florida.
"Our old IVR system needed to be replaced," said Kevin Johnson, senior vice president, information technology, Suncoast Schools Federal Credit Union. "We initially planned to implement a touchtone solution; however, our vendor selection process helped us see the power of speech recognition in terms of its ability to both improve the member experience and increase efficiency. After a rigorous review of potential vendors, we chose Syntellectnot only because of its open standards technology, but because the Vista Business Solution Modules addressed our concerns around the complexity of implementing a speech-enabled solution."
Free
for qualified subscribers
Subscribe Now
Current Issue
Past Issues
Please enable JavaScript to view the
comments powered by Disqus.
Site Sponsors
Web Events
Meeting the Rising Demand for Voice-Based Biometric Systems
Coming December 03, 2024
Avatar Platforms in Customer Service
Coming March 11, 2025
More Web Events
Popular Articles
Drivers Would Use Voice Generative AI in Their Cars, Study Finds
Swann Launches SwannShield, a Home Security Voice Assistant
Yobe Launches VIENNA, a Voice Extraction Tool
Suki Partners with Zoom for Telehealth Documentation