VoiceObjects and T-Com Cooperate to Provide a Managed Voice Portal Service
COLOGNE, Germany - T-Com (the fixed-line subsidiary of Germany's Deutsche Telekom AG) and VoiceObjects AG have teamed up to provide ready-to-use voice applications as a managed service for customers throughout Germany. Using T-Com's new Voice Web Portal, business customers can now offer all their services and information over the telephone. The new portals provide a self-service option for callers, taking some of the workload off company call-centers.
This managed service offer includes voice application consulting, design, implementation and operation via the T-Com infrastructure, as well as recorded prompts and dialog design for highly natural interactions. The Voice Web Portal provides multi-language speech recognition and synthesis software, making web content and services accessible via the telephone.