Intervoice Enhances Capabilities of Speech-Enabled Retirement Services Application for Diversified Investment Advisors
DALLAS - Intervoice Inc. (Nasdaq: INTV) announced that Diversified Investment Advisors, a national investment advisory firm specializing in retirement plans, is now offering an enhanced speech-enabled application powered by the Omvia platform to provide assistance to callers when managing investments.
Diversified recently collaborated with long-time partner, Intervoice, on intensive testing and tuning of an existing speech-enabled 401(k) application by applying voice user interface design principles and leveraging the company's linguistics expertise. These assessment services are part of Intervoice's most recently announced Professional Services Agility suite of products.
With the recent enhancements made to the application, program participants are now better equipped to successfully complete transactions 24 hours a day, seven days a week. The system allows individuals to check account balances, review investment performance, update their investment strategy for existing assets or new contributions, change personal account information and initiate selected transactions. Diversified currently receives more than 1,000,000 calls per year.