Genesys Introduces Managed Services Suite
SAN FRANCISCO, CA - Genesys Telecommunications Laboratories Inc., a subsidiary of Alcatel (NYSE: ALA, Paris: CGEP.PA), introduced a Managed Services Suite that provides businesses with new standards of control, choice and intelligence in hosted call center solutions. The Genesys Managed Services Suite is designed to be delivered by telecommunications companies, service providers and systems integrators. "Listening to the needs of our customers, Genesys continues to deliver call center solutions that provide maximum functionality and value," said Nicolas de Kouchkovsky, Genesys senior vice president of marketing & business development. "Increasing the end-customer's control in a hosted call center model, Genesys is enabling companies to gain the benefits of advanced customer interaction management in the model that is most advantageous to their business." NetByTel is one of the companies delivering Genesys call center software in a managed service offering. "Hosted solutions are an ideal way for businesses to invest in advanced customer interaction technologies such as speech-based self-service without capital investment or the risks associated with implementation," said Ken Jackowitz, senior vice president and chief customer officer at NetByTel. "In addition, because we offer open, standards-based customer interaction solutions, our customers can leverage their existing infrastructure and easily migrate to an on-site implementation if they desire."