Aspect Software Receives Honors for Its Unified Products

Frost & Sullivan, a global growth consulting company, presented Aspect Software with the 2006 North American Contact Center Suites Customer Value Enhancement Award. 

With this award, Frost and Sullivan is acknowledging the company's ability to provide a complete contact center solution that allows companies to manage their customer service, collections and sales, and telemarketing processes to meet key business objectives.

"Due to its broad product range and strategic approach to providing a unified solution, Aspect Software has clearly demonstrated its leadership role in the contact center and its focus on enhancing value for its customers. The company recognizes that standard point solutions do not work well for all companies because of integration complexities, long-term maintenance costs and inconsistent management tools for multisite and multichannel contact centers," said Alpa Shah, vice president and research director, Frost & Sullivan.  "The simplification of an inherently complex system will save customers time, money and heartache and its importance should not be underestimated. Products like Aspect EnsemblePro and the future release of Aspect Unified IP can provide this simplified solution and transform how companies interact with their customers.  Aspect Software understands its market and its customers and that's very clear to us." 

Frost & Sullivan presents this award each year to the company that has best demonstrated the ability to expand its customer base, while maintaining its existing install base by providing more innovative value creation and enhancement strategies than competing vendors.  The North American Contact Center Suites Customer Value Enhancement Award recognizes the success of Aspect Software to provide technology leadership, as well as flexible pricing and product licensing - all of which leads to more meaningful solutions for contact centers.

Other factors that Frost & Sullivan takes into account when identifying the annual recipient of this award are:

  • Ability to grow in a mature market
  • Implementation of a new or unique product bundling strategy
  • Launch of a new service protocol to improve overall customer ownership experience
  • Launch of a new program to help improve the utilization rates for products or services procured by clients.

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