LamarTech To Offer Systems Integration Services for Aspect Communications
SAN JOSE, CA - Aspect Communications Corporation (Nasdaq: ASPT) announced that LamarTech will resell and offer systems integration services for Aspect's business communications software. LamarTech will offer Aspect software exclusively as its contact center solution. The agreement will further increase Aspect's reach into the banking, insurance, global telecommunications and utilities industries, where LamarTech is particularly strong. LamarTech provides technical services for interactive voice-processing systems used by contact centers of Fortune 500 companies and develops solutions that combine traditional voice self-service, advanced speech recognition and computer telephony integration with the power, flexibility and capability offered by the Internet. In addition to being a reseller of the Aspect Enterprise Contact Server and Aspect Customer Self-Service software, LamarTech will offer a range of additional services including hardware acquisition and integration, custom application development, packaged applications, Web interfaces and ongoing system and application support. "We want to offer the most innovative, reliable products to our client base, and that's why we decided to offer Aspect software exclusively as our recommended contact center solution," said Gerard Lamarche, president of LamarTech. "Our experience in the contact center environment has made us strong supporters of Aspect's software." "LamarTech is providing another quality channel that will help drive revenue by increasing awareness of Aspect's product line in the telecommunications, utilities, insurance and banking industries, which LamarTech specifically serves in the United States, the United Kingdom, Germany and Hong Kong," said Paul Armstrong, Aspect's vice president of market strategy. "The businesses that will prosper after the economy takes a more positive turn will be the ones that made customer service a priority during the down time. They will reap the rewards-and profits-of customer loyalty secured with the help of Aspect's technology and professional services companies like LamarTech."