Avis Chooses Interactive Agent Using Elan Sayso
TOULOUSE, FRANCE - Created in 2002 for their many partners, Avis France's Microsite allows users to book a vehicle on line. The Microsite is available via over 200 partner sites: tour operators, e-stores, travel companies. Lola's mission is to guide, help and accompany visitors when they visit the Microsite. This "human touch" should help increase client fidelity and encourage the visitors to reserve their vehicle. Olivier Sellem, Distribution systems and E-commerce manager of Avis France gives us the reasons why they chose Lola : "The reservation Microsite is a great contribution to Avis online booking. Our B-to-B and B-to-C visitors didn't have access to the guidance of our agency staff. Lola's task is to correct this: to guide and inform the visitors, and show them the flexibility and the advantages of our rental system, online, 24/7, according to what they need to know." Lola can be called at any time by the visitor, by clicking on her icon, and speak out helpful and pertinent advice using Elan Sayso. With Elan Sayso text-to-speech (TTS) technology, Lola can speak to visitors with a natural voice. This application of TTS adds efficiency and user-friendliness to on-line help. The choice of this technology also allows flexibility and speed in updating any information for the site, adding promotional information or changing prices, free from the technical and cost constraints of recorded speech messages. Also, TOULOUSE, FRANCE - According to its plans to develop a Sayso multilingual offer, Elan Speech adds Spanish to Sayso's offer already launched in French, U.S. English and German. Elan Sayso has been developped by Elan Speech for high end applications and services such as unified messaging, e-mails reading, voice portals, e-marketing, public adress in railways stations and airports, CRM, virtual agents and speakers, navigation aid and trafic information, etc. Elan Sayso is capable of communicating intelligent meanin. Elan Sayso is almost impossible to distinguish between a recorded human voice and speech synthesis. It has already been largely deployed in high profile consumer services such as France's Les Echos
, the express postal service Chronopost, the French news agency AFP,"self service account management for MAAF Vie or on-line animation for Avis. With Elan Sayso in Spanish, Elan Speech aims to reinforce its presence on the Spanish market.