U.S. Xpress Implements Service and Operations with Genesys Call Center Software
SAN FRANCISCO - Genesys Telecommunications Laboratories Inc., a subsidiary of Alcatel (NYSE: ALA, Paris: CGEP.PA) announced that U.S. Xpress Enterprises Inc. (Nasdaq: XPRSA), the fifth-largest publicly owned truckload carrier in the United States, installed Genesys call center software to improve service and reduce operational costs.
Genesys enterprise routing enabled U.S. Xpress to decrease driver hold time by 85 percent, reduce telecommunications costs with shorter, more efficient calls and reduce U.S. Xpress' toll-free numbers from 400 to 20, simplifying contact for both drivers and customers.