SER Names Mark Rooney Senior Vice President of Worldwide Operations
DULLES, Va. - SER Solutions, Inc. named Mark S. Rooney as senior vice president of worldwide operations. Rooney brings more than 20 years of leadership experience in service delivery, support and professional services to this position working with leading software companies such as Aspect and Nortel.
Most recently, Rooney served as Aspect Software's vice president of worldwide customer service with global responsibility for service delivery and customer satisfaction. In this role, he managed the global team spanning six regions and six international contact centers. During his tenure, he achieved a 12 percent improvement in customer satisfaction, while reducing expenses by nine percent. Previously, Rooney was senior director, customer operations of Aspect's Global Customer Services division.
Prior to Aspect Software, Rooney spent fourteen years at Nortel, Meridian Business Systems; Nortel, Northern Telecom LTD; and Nortel, MBS Professional Services holding numerous positions including vice president of operations, senior director of customer operations, director of quality, operations consultant of service delivery, and senior project manager.