Aspect Software Announces Availability of Aspect Unison Predictive Dialer 7.1
WESTFORD, Mass. Aspect Software, Inc. released Aspect® Unison® Predictive Dialer 7.1, an outbound contact center solution. This latest version offers new features for system maintenance, as well as expanded security capabilities.
From the company's signature product line, Aspect Unison Predictive Dialer 7.1 incorporates security updates such as:
- The Aspect Unison Security Portal - provides the option for customers to have their agents and supervisors authenticate against Microsoft Active Directory or Lightweight Directory Access Protocol (LDAP) or to continue to use the internal Aspect Unison Predictive Dialer authentication process. This allows customers to define their own authentication methodology for password setting, expiration, format and more.
- User Account Control - enables administrators to have user account control to access and manage all Unix, application and database user accounts, including password creation, resetting and formatting.
- Support for Citrix Presentation Server - added Resource Performance Manager (the Aspect Unison system management console) client software support for Citrix Presentation Server 4.0 for customers using Citrix for their networking and distributed application management.
This latest version also provides updated support for current versions of all integrated third party technologies, ensuring compliance with the latest corporate information technology standards and maximum system performance and reliability.
The IP Gateway 1.0 allows Aspect Unison 7.1 and 7.0 customers to make the gradual transition from a TDM to IP infrastructure with little or no operational impact. Customers using Aspect Unison Predictive Dialer 7.1 and 7.0 are also able to integrate with Aspect Enterprise Campaign Manager, an enterprise campaign management and call optimization solution.
Integration with Aspect® Quality ManagementTM, planned for the fourth quarter of 2006, will provide Aspect Unison customers with integrated recording and reporting features.
Integration with Aspect® Data MartTM, planned for the first half of 2007, will allow customers to view data across multiple dialers, ACDs, voice portal solutions and workforce management systems.