Plum Voice Partners with Tyler Technologies to Provide Its VoiceXML IVR Platform

Plum Voice, a single-source provider of interactive voice response (IVR) solutions, has partnered with Tyler Technologies, a provider of end-to-end information management solutions and services for local governments. Plum Voice will supply its VoiceXML IVR platform to enable Tyler to deploy an automated voice application as part of its Eden Enterprise Resource Planning (ERP) solution designed for the public sector.

Plum Voice’s IVR technology will enhance the account management functionality of Tyler’s citizen-facing application designed for local governments and municipalities by adding a system to automate a business process over the phone.

“Plum Voice’s dynamic VoiceXML IVR platform and hosted services will support Tyler’s underlying telephony application for its customers and establish a way to automate a repetitive, but critical business practice,”  said Andrew Kuan, CEO of Plum Voice. “This partnership is a natural extension of our business because as IVR system specialists, we are able to supply a cost-effective, high-performance, and versatile solution to Tyler Technologies to help them better serve their customers.”

Leveraging Plum’s IVR solution, Tyler’s customers will be able to automate routine, day-to-day phone-based operations, allowing personnel to concentrate on more time-sensitive issues. For example, IVR can handle several common account inquires such as current balance, overdue bills, and payment history, and the technology can also process bill pay transactions.

“Tyler’s partnership with Plum helps deliver an added layer of support to our public-sector clients. With IVR technology, they can extend capabilities of their customer service channel and offer more efficient service to their citizens,” said Brad Green, chief operating officer, Tyler’s Eden ERP solution. “Plum Voice’s professional services combined with their easy-to-use, all-in-one solution allowed us to effortlessly configure the Tyler application and implement an IVR extension.”

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