Enacomm Inks Deal with SafeAmerica Credit Union
SafeAmerica Credit Union will be using Enacomm's financial suite, including interactive voice response (IVR) technology.
Enacomm recently became a Recognized Vendor of credit union core processor Corelation, paving the way for Enacomm's new relationship with SafeAmerica. Enacomm and Corelation have teamed up to help SafeAmerica provide its members with service to enhance member attraction and retention.
Enacomm's self-service and assisted-service solutions, delivered as hosted, on-premises, or on-demand services through the cloud,also help credit unions strengthen their own financial well-being by reducing costs. The typical assisted-service call costs an organization about $2.50, while the average self-service call runs less than 13 cents.
SafeAmerica Credit Union will put Enacomm's financial suite to use, benefiting its 25,000 members across six public and two company branches in the San Francisco Bay Area.
"Integral to our mission is exceeding members' expectations with superior personal service and convenient means of access to financial products and services," said Barry Roach, president and CEO of SafeAmerica, in a statement. "Enacomm's next-generation technology enables us to achieve these goals with personalized self- and assisted-customer service that makes it quick and easy for our members to find the answers they need."
"SafeAmerica's values are built upon the aim to create lifelong relationships with its members," said Enacomm CEO Michael Boukadakis in a statement. "Enacomm's advanced technology helps credit unions increase member loyalty and retention with positive, painless customer service experiences. We're proud to equip SafeAmerica with the tools it needs to fulfill its commitment to service excellence."