Biographical Information
Aaron Fisher
Director, Professional Services - West Corporation
402-716-0524
Aaron is an IT Manager at West, and is a senior member of the West Professional Services and Speech team. His key responsibilities are in the area of speech recognition dialog and grammar design, and application tuning/performance improvement. His vertical market emphases are health care, financial services and cable/satellite/telecom. Since the inception of the West advanced speech recognition platform, Aaron has overseen the deployment of over 90 speech applications and has designed many of the toolsets for tuning and monitoring speech applications that West uses. Aaron also has 12 years of call center experience and has been involved in virtually every aspect of call center management. Aaron holds a B.S. in finance from Northwest Missouri State University.
Articles by Aaron Fisher
Technologies Won’t Obsolete The Human Voice
01 Sep 2011
Speech will evolve and find its place in social media, mobile devices, and video
Unify Communications Across Channels
01 Mar 2011
Semantic parsing can mine a treasure trove of data
Segmenting Demographics
01 Sep 2010
Speech can't be your only means of talking to customers.
Speech Needs to Get Personal
08 Mar 2010
Caller data is needed to make personalization perfect.
Navigating TTS's Pitfalls
01 Oct 2009
Data difficulties don't have to destroy TTS output.
Let's Verify Our Terms Correctly
01 Jun 2009
In voice biometrics, the key phrases aren't interchangeable.
A Natural Part of Natural Language
06 Feb 2009
Issues will arise with any project, but managing them is key.
Shopping for a Speech Solution Partner?
22 Aug 2008
Questions to ask a potential vendor prior to deciding on a solution.
Tuning Is a Multitiered Process
01 May 2008
Best practices to consider when tuning an application.
Best Practices to Help NL Evolve
25 Jan 2008
Getting it right will make a good impression on callers.