Biographical Information

Nava Shaked

Manager, CRM & Call Center - IBM Israel Ltd.


Dr. Nava Shaked is the Manager of Call Center and CRM group in IBM Israel. She obtained her Ph.D from CUNY graduate school in the area of NLP and worked in leading research labs in the US and Israel. Specializing in Speech Technologies, Shaked has been active in field for 15 years and is now acting as the chairperson for AVIOS Israel and a member on the AVIOS board.

Articles by Nava Shaked

Speech Science in the Era of Big Data

Classical databases for speech are expensive and may lack diversity. But there's a solution: the Internet

The Role of Speech Analytics in VUI

Uncovering customer needs adds value to interactions.

Oh the Places You'll Go

Speech complements fusion, multimodality, and personalization.

Avatars Meet the Challenge

A SpeechTEK Europe session showed the appeal of the technology.

One System, Many Languages

Make sure complexity and costs don't stop projects.

Focus Groups Can Optimize Speech Applications

In designing a voice user interface, actual customers can best express the preferences of the customers.