Biographical Information

Caroline Leathem

Head of Consulting - Fluency Voice Technologies

Caroline Leathem is Head of Consulting at Fluency Voice Technologies. Fluency provides packaged applications that handle routine calls with a selection of skill sets that you control. Our customizable Virtual Speech Agents (VSA) are low cost and easy to use, freeing up your live agents to answer more complex queries and improve service levels.

Articles by Caroline Leathem

Avatars Meet the Challenge

A SpeechTEK Europe session showed the appeal of the technology.