Articles by Scott McGlashan
Video Interactive Services with VoiceXML
According to Dave Burke, CTO of VoxPilot, and Scott McGlashan, CTO of Hewlett-Packard's OpenCall Media Platform, "Self-service interaction is evolving from Interactive Voice Response (IVR) to Interactive Voice and Video Response (IVVR)."
Beyond XML 2.0
The W3C Voice Browser Working Group reviewed more than 700 requests for change to VoiceXML 1.0. After careful deliberation, many of these were adopted, resulting in VoiceXML 2.0 which became a recommendation in March 2004. The VBWG is now working on two efforts to make VoiceXML even better.
IBMs New Toolkit Connects with a Family of Developers
The goal of speaking to your computer, and having it do what you say, has been a goal of IBMs speech recognition research team for over 25 years.