Articles by Alexandra Auckland
Spam Calls: The New Outbound Problem
30 Apr 2014
An increase in junk calls requires added vigilance by legitimate firms.
Getting to the Bottom of IVR Abandonment Rates
15 Nov 2013
A shortage of data is not the problem.
VUI Designers Fight a Losing Battle
10 May 2013
When project teams lose sight of the big picture, users lose too.
The Characters You Meet in VUI Design
05 Sep 2007
Working effectively with the other personas can lead to a smoother sales pitch and buy-in process.