Articles by Alexandra Auckland
Spam Calls: The New Outbound Problem
An increase in junk calls requires added vigilance by legitimate firms.
Getting to the Bottom of IVR Abandonment Rates
A shortage of data is not the problem.
VUI Designers Fight a Losing Battle
When project teams lose sight of the big picture, users lose too.
The Characters You Meet in VUI Design
Working effectively with the other personas can lead to a smoother sales pitch and buy-in process.